|Notice about Special Processing of Tickets Related with Istanbul Incidents|
Branches and subsidiaries, sales offices, overseas offices of China Southern,
Due to incidents that took place in Istanbul on June 28, 2016, in order to protect the safety of passengers, and to facilitate their ticket refund or change, China Southern has made the following notice about refund and change of related tickets.
1. Applicable tickets: Tickets in CZ stock, whose ticket date is on/before June 28, 2016, and whose air itinerary involves direct segment(s) between China and Turkey on China Southern flights (including code-share flights) departing on/after June 29, 2016 and on/before July 5, 2016.
2. Processing: For applicable tickets as defined above, if refund or change is processed on/before July 31, 2016, the tickets are allowed to be refunded within their validity exempt from refund fee (including tickets whose fare rules indicate non-refundable), or are allowed to be changed exempt from change fee for one time (including tickets whose fare rules indicate non-changeable; fare differences caused by seasonality or booking class, etc. are not exempted).
Please inform agents and passengers timely and properly.
Network Planning & Revenue Management Division
June 29, 2016